CHECK-IN TIME: 3.00pm to 6.00pm (Dinner 7.30pm last order)
CHECK-OUT TIME: 11.00 am
*Please note that specific check-in and check-out times may vary based on your selected accommodation plan. Refer to the details of your chosen plan for confirmation.
Yes, we can store your luggage for your stay.
When sending luggage in advance, please clearly indicate your reservation name and check-in date on the shipping label,and send it to the following address.Please note that you should bring by yourself valuables, fragile items, or items requiring temperature and humidity control check in day.
THE HIRAMATSU HOTELS & RESORTS KASHIKOJIMA
3618-52 Ugata, Ago-cho, Shima City, Mie 517-0501, Japan
Tel：+81 599-65-7001
From Kashikojima station : Approximately 5 minutes by Car or Taxi.
We offer a shuttle service from Kashikojima Station.
For more details, click here.
Please choose the prepayment option when making your reservation online.
We accept reservations up to 6 months in advance.
Please note that for dates not yet shown on the website, rates are not confirmed.
Unfortunately, we cannot accept requests for early check-in or late check-out.
It is possible to wait in the lounge of the hotel.
If you plan to arrive before check-in time (3.00pm), we would appreciate it if you could let us know in advance.
For special occasions such as birthdays or anniversaries, we are delighted to offer cakes services.
Please request these services by the deadline below.
Dessert plate: Message free of charge (available until the day of)
Cake: ¥2,500, ¥3,500 (Please order at least two days before the anniversary date) Tax and service charge are not included.
Unfortunately, we cannot accept requests for specific rooms.
We do not have connecting rooms, but we can accommodate requests for rooms close to each other for your party. Please note that depending on the room type and availability on the day.
Children over age 12 will be charged adult rates.
Children sharing a bed with adults (up to age 8) stay free of charge.
If your child requires children’s meals, please let us know by 3 days before your stay begins.
If you are making your reservation online, please use the “Notes” field to let us know the number of accompanying children and their ages.
Bedding: *Reservation required
Extra bed (single), per night: ¥13,200 (tax included)
Baby bed (up to 24 months), per night: free of charge
To ensure a comfortable stay for families, we can provide amenities and loan items for children.
Children’s toothbrushes, slippers, loungewear, and shampoo and body soap are provided.
We can also provide a baby cot. The number of cots is limited: please contact us at least one day prior to your stay to request this service.
No cancellation fee is payable if no transport to the hotel is available.
Unfortunately, the hotel cannot accommodate pets.
The guest rooms in the Annex all face the ocean.
We also assist with delivery arrangements.
We provide packaging materials such as cardboard boxes, so please inquire if you wish to use this service.
Luggage can be kept after check-out for the same day only, so please ask our staff.
Please keep valuables, fragile items, and items that require temperature/humidity control with you.
The baths in Main Building guest rooms are not hot spring baths. The baths in Annex guest rooms are hot spring baths.
Please refer to the "AVAILABLE ON REQUEST" section for each room.
Mineral water, beer, and soft drinks are available. (Some items are subject to charge).
Unfortunately, there is no on-site laundry service or washing machine available.
Guests can use Wi-Fi for free.
We have one dining room offering full-course French cuisine.
Room service is available, but dinner and breakfast, where included in your plan, are served in the restaurant.
There are private dining rooms, but the number of rooms is limited,
We do not accept reservations.
Unfortunately, the restaurant is not open for lunch, but room service is available from 1.00pm.
Food, wine and other beverages are available.
For details, please visit the Dining section.
Food : 1.00pm～10.00pm (Last order)
Beverage：1.00pm～10.30pm (Last order)
There is no specific dress code; however, please refrain from using the loungewear and slippers provided in the guestrooms.
There is no age restriction, and guests with children are welcome.
Children's menus are available.
Please let us know in advance if you have any allergies or food restrictions.
＜Dinner and breakafast＞
Children's plate : JPY 8,855
Short course for children: JPY 15,180
For more details, please visit the Dining page.
Wheelchairs and pushchairs are welcome. Please note that some areas have steps, and feel free to ask our staff for assistance.
If you have allergy concerns, please inform us by the 7days before your visit. We will prepare a special menu to ensure you can enjoy your meal.
We can adjust portion size to suit your preference. Please let us know your requirements in advance.
You are welcome to bring your own wine. However, there is a corkage fee of ¥6,600 (tax included) per bottle. *There is no corkage fee for consuming your own wine in your guest room.
Due to the limited number of seats, we are currently only accepting reservations for our staying guests.
We currently do not offer an à la carte menu.
The content of menus for stay plans that include dinner and breakfast changes daily.
Non-hotel guests are admitted only for dinner, but if the dining room is already fully occupied by hotel guests, it may not be possible to provide seats for them. Please note that only the Main Dining Room is open to non-hotel guests, and that non-hotel guests are not permitted to view or enter occupied guest rooms or other hotel facilities.
Yes, our Spa by Clayd Spa offers a luxurious private Thalasso pool and Clayd Spa therapies using natural clay from the United States. For more information click here.
Treatment for two guests is available, depending on availability.
If available, we can schedule spa appointments on the same day.
Please ask our staff for details.
Unfortunately, our hot spring baths (including private open-air baths) are not open to non-hotel guests.
Children who are toilet-trained are allowed to use the private open-air baths.
We kindly ask that they are accompanied by an adult at all times.
Unfortunately, we cannot accept open-air bath reservations in advance.
We will ask you when you check in on the day of your stay. One reservation slot is available per room, per stay.
All guest rooms (including the terraces and gardens) are non-smoking.
Please use the designated smoking areas located outside the lounge.
Outdoor flat parking is available, reservations are not required.
Charging space is available for 2 cars. Please bring your own cable and adaptor.
Unfortunately, we do not have a daycare centre.
Unfortunately, we do not arrange babysitting services.
Yes, we sell a selection of original Hiramatsu but please note that it does not stock daily necessities.
A convenience store, pharmacy and other shops can be found around 15 minutes' drive from the hotel.
The hotel does not have a gym or sauna facilities.
Unfortunately, there are no good places to walk near the hotel.
Yes, there are golf courses nearby. Please contact us
In accordance with Article 24 of the Pharmaceutical Affairs Law, we do not provide medicines.
Please prepare any medication you may need in advance of your visit, or ask at the front desk for information on hospitals and pharmacies near the hotel. (Please note that these may not be open at all times, depending on the time of day or day of the week.)
Please inform our staff if you experience any symptoms such as fever or vomiting during your stay.
Yes, please feel free to take photos and film videos and record memories of your stay, including your meals. However, to avoid annoyance to other guests, please do not use drones or photograph other guests without permission.