CHECK-IN TIME: 3.00pm to 7.30pm (Dinner Plan check-in until 7.00pm) CHECK-OUT TIME: 11.00am
*Please note that specific check-in and check-out times may vary based on your selected accommodation plan. Refer to the details of your chosen plan for confirmation.
We can store your luggage before check-in.
You also have a "Hakone Carry Service" to drop off your luggage at Hakone Yumoto Station.
Please feel free to take advantage of this service.
Yes, we can store your luggage for up to 3 days prior to your stay.
When sending luggage in advance, please clearly indicate your reservation name and check-in date on the shipping label,and send it to the following address.
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA
〒250-0631
1245-337 Sengokuhara, Hakone Ashigarashimo-gun, Kanagawa, Japan
From JR Odawara Station: about 40 minutes by taxi
From JR Odawara Station: about 60 minutes by bus
From Odakyu Railway Hakone Yumoto Station: about 35 minutes by bus
For more details, click here.
Unfortunately, we do not provide a shuttle service. However, we can assist you in booking a taxi.
If you wish to use this service, please let us know by the day before your stay.
Please choose the prepayment option when making your reservation online.
Even if the dates are not yet shown on The Hiramatsu Hotels & Resorts Sengokuhara website, we accept reservations up to one year in advance.
Please note that for dates not yet shown on the website, rates are not confirmed.
Unfortunately, we cannot accept requests for early check-in or late check-out.
It is possible to wait in the lounge of the hotel.
If you plan to arrive before check-in time (3.00pm), we would appreciate it if you could let us know in advance.
For special occasions such as birthdays or anniversaries,
we are delighted to offer cakes and flower services.
Please request these services at least 3 days in advance.
Cake: from ¥3,500（at least 3 days in advance)
Bouquet: from￥5,500 (at least 5 days in advance)
Please feel free to contact us regarding the details of the cake or bouquet, and timing of delivery.
Please let us know in advance if you would like to send a bouquet that you will provide yourself.
Unfortunately, we cannot accept requests for specific rooms.
Some rooms have steps. Please let us know if you would like a barrier-free room.
A total of 3 rooms (2 Superior Twin rooms on the 3rd floor and an Executive Suite on the 3rd floor) are available for use as connecting rooms in the Main Building.
A total of 3 rooms can be used as connecting rooms. (For up to 7 guests in total, including 1 extra bed).
Junior Suites in the Annex can sleep up to 4 guests.
Children over 12 years old are charged the same rate as adults.
Children co-sleeping with parents: ¥2,000 per child.
If you wish us to provide meals for your children, please let us know at least one day prior to your stay.
If making a reservation online, please enter the age and number of any children in the Remarks column.
<Meals for children＞
Children's plate (dinner & breakfast): ¥8,900 (tax and service included)
Children’s menu (dinner & breakfast): ¥15,200 (tax and service included)
Please let us know in advance if you have any food allergies or food items you are avoiding.
To ensure a comfortable stay for families, we can provide amenities and loan items for children.
Children’s toothbrushes, slippers, loungewear, and shampoo and body soap are provided.
We can also provide a bed guard or change twin beds to a wide king size bed by attaching the beds together.
Baby cots are available. The number of cots is limited: please contact us at least one day prior to your stay to request this service.
Hair irons
Curling brush dryers ⁇
Clothes steamers
Clothes irons and ironing boards
DVD and Blu-Ray disc players
Bluetooth speaker
Trouser press
etc.
For more information, please check here.
Please note that limited numbers of these items are available.
One washing machine with dryer is available in the Annex (self-service laundry).
Reservations are not accepted, and availability depends on usage on the day.
Yes. All rooms have a hot spring bath fed continuously with water from Shin-Ubako Onsen.
Main Building: the large windows allow you to enjoy bathing with a view of Hakone’s beautiful natural surroundings.
Annex: bathrooms in a separate space allow you to relax in comfort.
All rooms have twin beds. A wide king-size bed can be created by attaching two the twin beds together. Please ask us in advance for availability.
Unfortunately, we do not have cars to rent.
Yes, we can arrange that a taxi for you. We can also arrange taxis for sightseeing. Please request this service as early as possible.
Please note that, during busy periods, we may not be able to accommodate your request.
Unfortunately, we do not offer free room upgrades.
We will issue a key for each guest in your room.
We have one dining room offering full-course Italian meals.
Unfortunately, we cannot change breakfast reservations to a morning basket.
All full meals will be served in the dining room.
We have one private room, but the number of rooms is limited,
We do not accept reservations.
Unfortunately, lunch service is not available.
Room service is available from 12.00pm to 2.00pm and from 5.30pm to 8.00pm.
Please note that it may take some time for food and beverages to be served, depending on the time.
There is no specific dress code. However, please refrain from wearing the Loungewear and slippers provided in your room around the hotel.
There is no age restriction, and guests with children are welcome.
Wheelchairs and pushchairs are welcome. Please note that some areas have steps, and feel free to ask our staff for assistance.
If you have allergy concerns, please inform us by the day before your visit. We will prepare a special menu to ensure you can enjoy your meal.
While we do not have a dedicated menu, we can accommodate vegan preferences. If you have specific dietary restrictions, please inform us by 7 days before your visit, and we will do our best to accommodate your needs.
We can adjust portion size to suit your preference. Please let us know your requirements in advance.
You are welcome to bring your own wine. However, there is a corkage fee of ¥6,600 (tax included) per bottle. *There is no corkage fee for consuming your own wine in your guest room.
We accept reservations from non-hotel guests for dinner only.
To make a reservation, please telephone, or visit reservation page.
We currently do not offer an à la carte menu.
The menu changes seasonally.
Please contact the hotel.
An upgrade service is not available.
Dinner: 5.30 to 7.30pm (last orders)
Breakfast: Monday-Friday, 8.00 to 9.00am; Saturdays, Sundays and holidays, 7.30 to 9.00am (last orders)
Yes. You can take meals together.
Unfortunately, our hot spring baths (including private open-air baths) are not open to non-hotel guests.
Children who are toilet-trained are allowed to use the private open-air baths.
We kindly ask that they are accompanied by an adult at all times.
Unfortunately, we cannot accept open-air bath reservations in advance.
We will ask you when you check in on the day of your stay. One reservation slot is available per room, per stay.
Yes, the hotel has a spa room.
Yes, couple’s treatments are available.
If available, we can schedule spa appointments on the same day. As our therapists come from outside the hotel, so we recommend booking in advance.
Please ask our staff for details.
For more information, please visit the Spa & Shiatsu Massage page.
All guest rooms (including the terraces and gardens) are non-smoking.
Please use the smoking areas on the 2nd floor of the Main Building and the 2nd floor of the Annex.
Outdoor flat parking is available, free of charge. We do not provide a valet service.
Charging space is available for 2 cars.
Please bring your own cable for Tesla cars.
Unfortunately, we do not have a daycare centre.
Yes, we sell a selection of original Hiramatsu sweets amenities (Bvlgari), Alain Milliat jams and juices, pyjamas and loungewear. Please feel free to stop by our display area.
Hours: 8.00am to 8.00pm
The Training Room is equipped with treadmills and exercise bikes, and guests are free to use it at their convenience.
*Unfortunately, we cannot provide rental shoes or sports attire.
For information on museums and other attractions, please check the Sightseeing page
There is a golf course nearby. For details, please contact us
In accordance with Article 24 of the Pharmaceutical Affairs Law, we do not provide medicines.
Please prepare any medication you may need in advance of your visit, or ask at the front desk for information on hospitals and pharmacies near the hotel. (Please note that these may not be open at all times, depending on the time of day or day of the week.)
Please inform our staff if you experience any symptoms such as fever or vomiting during your stay.
Only guests who make reservations by telephone or through our official website are eligible for Hiramatsu Member benefits.
(Please note that points will not be awarded and cannot be used for any expenses other than room charges (such as food and beverages) when reservations are made through reservation sites or travel agencies).