We have summarized frequently asked questions from our customers in a Q&A format. If you have any questions other than those listed, please feel free to contact us.
Luggage can be kept after check-out for the same day only, so please ask our staff. (Please keep valuables, fragile items, and items that require temperature/humidity control with you.) We also have a ``carry service'' that delivers your luggage to Kyoto Station, so please use it if you like.
When sending your luggage, please clearly indicate your reservation name and check-in date on the shipping label, and send it to the address below. We can accept three days prior to your check-in date. Please note that we are unable to accept valuables, fragile items, or items requiring temperature and humidity control.
THE HIRAMATSU KYOTO
361 Ennogyoja-cho Muromachi-dori Sanjo-Agaru Nakagyo-ku Kyoto 604-8174
Tel. +81-(0)75-211-1751
On the day of arrival, you have the option to bring your luggage to the hotel or you can also use of a general 'Carry Service' available in Kyoto station, delivery to the hotel before your check-in time.
For your stay on special occasions like birthdays or anniversaries, we are pleased to offer options for cakes and flower arrangements. Please make your request at least 3 days prior to your stay. Cake ¥3,630～ (tax included), and flower arrangements from ¥5,500～ (tax included). Feel free to contact us for details regarding delivery timing and any other inquiries.
Unfortunately, we do not have connecting rooms. However, we accept requests for rooms near each other or other preferences. Please note that room assignments are subject to availability and room type, and we appreciate your understanding if we are unable to accommodate your preference.
We have amenities and items available for children to ensure a comfortable stay for families.
<Children's Amenities>
Toothbrush
Slippers
Loungewear, Bathrobe
Children's Shampoo, Body Soap
When entering age of children for reservation, we will provide the following rates for child accommodation:
< Children's Room Rates >
Elementary School Students:
We can accommodate requests, however, please be aware that depending on the day's availability, we may not be able to meet your preferences. Some rooms may have steps, so if you have any concerns, please contact us.
Please choose the option for prepayment during reservation on website. If you have already made a reservation, kindly contact the hotel to arrange.
Even if not available on THE HIRAMATSU Kyoto website, we accept reservations up to one year in advance. Please note that for dates not available on the website, rates are not confirmed.
Shampoo, conditioner, body soap, body cream (THE HIRAMATSU Kyoto Original)
Basic skincare products (cleansing, facial cleanser, toner, moisturizing cream)
Toothbrush, cotton kit, shaving kit, hairbrush, shower cap
Hair iron (2-way straight & curl)
Curling hair dryer
Clothing steamer
Clothes iron & ironing board
DVD & Blu-ray disc player
Baby cot
Bed guard
Diaper disposal unit
Playing cards / UNO / Blocks (board games)
Please note that quantities are limited, so please request them early."
Unfortunately, there is no on-site laundry service or washing machine available. However, please feel free to inquire if you require services such as stain removal.
Check-in Time: 3.00pm to 12.00midnight (Dinner included plans: 7.00pm)
Check-out Time: Until 11.00am
Please note that check-in and check-out times may vary depending on the accommodation plan. Please refer to the plan details for specific information.
<LATE CHECK-OUT & EARLY CHECK-IN>
For the use of the room outside standard hours, additional charges apply:
Up to 3 hours: 30%
Up to 6 hours: 50%
More than 6 hours: 100% (percentage of room charge)
Unfortunately, we do not provide shuttle services. However, we can assist you in booking a taxi. If you wish to arrange this service, please inform us by the day before your stay.
[FROM KARASUMA OIKE STATION]
Approximately 3 minutes on foot from Kyoto City Subway Karasuma Oike Station.
[FROM KYOTO STATION]
Approximately 15 minutes by taxi from Kyoto Station.
For more details, please check Access page.
There are two dining options: Italian cuisine at 'Ristorante La Luce' and Japanese cuisine at 'Kappo Izumi.'
'Ristorante La Luce' features a dining space with a captivating beam that has been in this location for approximately 120 years. The chef creates original Italian dishes using local ingredients.
'Kappo Izumi' offers a counter with 8 seats and one table. The chef prepares dishes right in front of you, and the pine trees in the garden provide a tranquil atmosphere between meals.
For more details, please visit our DINING section.
You can choose from Western or Japanese breakfast options. Please make the request by 7.00pm the day before.
For more details, please visit the DINING section.
Please note that we may not be able to accommodate requests made after 7.00pm the day before or on the day due to ingredient availability.
Ristorante La Luce': There is no age restriction, and guests with children are welcome.
'Kappo Izumi': *Age restriction applies. Children 12 years old and older are welcome to dine with us. (Serving the same dishes as adults)
We offer a children's menu at Ristorante La Luce.
For dining at the restaurant only or for children not included in the plan, please make a reservation in advance.
Dinner:
Children's plate (up to preschool age): ¥3,630
Children's short course (up to elementary school): ¥6,050
Breakfast:
Children's (up to elementary school): ¥2,420
*If there are any allergies or specific dietary requirements, please inform us in advance.
Wheelchairs and baby strollers are welcome in the restaurant. If assistance is needed, please feel free to approach our staff.
There is no specific dress code; however, please refrain from using the Loungewear and slippers provided in the guestrooms.
If you have allergy concerns, please inform us by the day before your visit. We will prepare a special menu to ensure you can enjoy your meal.
We are happy to accommodate your requests. However, availability may vary depending on the restaurant's situation.
We regret to inform you that both the restaurant and room service do not operate for lunch. We would be happy to provide recommendations for nearby dining options.
You are welcome to bring your own wine; however, there is a corkage fee of 6,600 yen (tax included) per bottle. *There is no corkage fee for bringing your own wine to your room.
While we do not have a dedicated menu, we can accommodate vegan preferences. If you have specific dietary restrictions, please inform us by two days before your visit, and we will do our best to accommodate your needs.
We can adjust the portions to suit your preference. Please inform us in advance, and while we will accommodate your request, please note that certain dishes may be served in their standard sizes.
We accept dinner reservations during the following times (5.30 to 7.00pm, last orders).
For reservations for meals only, you can contact us by phone or online.
Phone: 075-211-1751 (Hotel main line)
Online: La Luce Restaurant
Izumi Japanese Restaurant
*For guests with accommodation reservations, please inquire by phone.
We offer in-room spa treatments and shiatsu massage services for guests staying at our hotel.
Yes, it is possible, subject to availability.
If there is availability, we can accommodate same-day reservations. Please feel free to inquire with our staff.
Unfortunately, we do not have a fitness center. However, we can provide information about jogging course for your enjoyment.
We can recommend nearby attractions within walking distance and seasonal highlights. For detailed information, please contact the hotel directly. Additionally, we offer various experiences that may be of interest to you during your trip (redirects to an external site).
Benefits for Hiramatsu members are applicable only for guests who make reservations via phone or the official website.
Please note that certain plans, such as early bird discounts, may not be eligible for shareholder benefits or
Memoire de Hiramatsu member privileges. If you make a reservation through third-party sites or travel agencies,
please be aware that points may not be awarded,
and points cannot be used for payment of expenses such as dining.
We appreciate your understanding.
Our hotel is situated along MUROMACHI Street, surrounded by residential homes and shops. While the rooms do not offer scenic views from the windows, we have created a serene atmosphere inside. Our interior features a traditional Japanese garden adorned with bamboo and pine, providing a tranquil escape. The rooms are designed with meticulous craftsmanship, inviting you to unwind and enjoy the peaceful ambiance.
This is a non-smoking hotel. Please refrain from smoking, vaping or using smokeless tobacco products in guest rooms or on any part of the hotel’s premises.
We regret to inform you that we do not have on-site parking. However, we can provide information on nearby coin parking facilities.
We provide Perrier, juices, Alain Milliat juices, Kyoto Beer, and mineral water. (Complimentary)
We also assist with delivery arrangements. We provide packaging materials such as cardboard boxes, so please inquire if you wish to use this service.
Guests staying with us can enjoy complimentary Wi-Fi access.