We have summarized frequently asked questions from our customers in a Q&A format. If you have any questions other than those listed, please feel free to contact us.
CHECK-IN TIME: 3.00pm to 12.00 midnight (Dinner Plan check-in until 8.00pm) CHECK-OUT TIME: 11.00am *Please note that specific check-in and check-out times may vary based on your selected accommodation plan. Refer to the details of your chosen plan for confirmation.
If you arrive before the check-in time (before 3.00pm), you are welcome to wait in the lobby lounge, library café, or the main building's 5th-floor dining area.
When sending your luggage, please clearly indicate your reservation name and check-in date on the shipping label, and send it to the address below. Please note that you should bring by yourself valuables, fragile items, or items requiring temperature and humidity control check in day.
THE HIRAMATSU KARUIZAWA MIYOTA
〒389-0201 723 Shiono, Oaza-Shiono, Miyota-cho, Kitasaku-gun, Nagano
Luggage can be kept after check-out for the same day only, so please ask our staff. (Please keep valuables, fragile items, and items that require temperature/humidity control with you.)
From JR Karuizawa Station: Approximately 30 minutes by car.
From JR Sakudaira Station: Approximately 20 minutes by car.
From Shinano Railway Miyota Station: Approximately 10 minutes by car.
For more details, please refer to the Access page
We offer free shuttle service from Miyota Station. Please inform us of your arrival time at Miyota Station in advance by phone or email if you would like to use this service. For any changes on the day of arrival, Please contact the hotel directly by phone. hotel main contact number: tel. 0267-31-5680
We also handle delivery arrangements. We provide packaging materials such as cardboard boxes, so please let us know if you would like to use them.
Please choose prepayment when making a reservation on the website.
We accept reservations for approximately up to 6 months in advance. Please check our website for details.
We do not accept waiting lists.
We offer a variety of options for birthday and other anniversaries, including cake, bouquets, champagne, and commemorative photo shoots. Please make your request at least 3 days prior to your stay.
(Example) Cake:
Charlotte cake 15cm 3,795 yen
Shortcake: 15 cm, 3,795 yen
Bouquet: 5,000 yen and up
Cake for dogs: 6,325 yen
For more details, please visit the Activity page for the ANNIVERSARY CAKE and CELEBRATION BOUQUET & CHAMPAGNE
Please feel free to consult with us about the content and timing of your production.
The views vary by floor, and you can enjoy the changing scenery with each season. In the 'Forest View,' you'll feel like you are in the midst of the woods, with trees in close proximity. The 'Sky View' offers a vast landscape, showcasing the expansive views of Miyota and Sakudaira on clear days. Please choose your preferred room type.
We can accept your requests. Please note that we may not be able to meet your request depending on the situation on the day of the event.
We do not have connecting rooms, but we can accommodate requests for rooms close to each other for your party. Please note that depending on the room type and availability on the day, we may not be able to meet your preferences.
The maximum capacity for a room is 4 individuals (2-bedroom villa suite, Hiramatsu Suite) . Therefore, for a stay with 5 individuals, we kindly ask you to make reservations for 2 rooms. (For preschool children who do not require extra bedding, we can accommodate them with you, so please consult with us.)
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Children of elementary school age and above: Same charge as adults.
We have prepared amenities and goods for children so that guests with children can relax and feel at ease.
Please see Child-Friendly Services(PDF)
Hair iron
Hair dryers
Clothes steamers
Clothes irons and ironing boards
DVD & Blu-ray disc players, etc.
As the quantity is limited for each item, please ask us if you would like to use any of these items.
For more details, please visit the room section [AMENITIES - AVAILABLE ON REQUEST].
Mineral water, local juices and alcoholic beverages are available. (Some items are subject to charge).
Paid service: If you drop off your laundry at the front desk by 10.00am, we can return them after 6.00pm on the same day.
Free of charge: Self-service laundry (washing machine, dryer, detergent) is available on the 1st and 3rd floors of the main building.
Please ask at the front desk if you wish to use the laundry in the main building.
All villas have self-service laundry facilities.
Guests can use Wi-Fi for free.
On the first floor, Le Grand Lys offers French cuisine featuring abundant use of local ingredients, available in course menus.
On the 5th floor, you'll find "La Lumière Claire," serving Italian cuisine. While savoring Italian dishes, you can take in the scenic views of Miyota from the top floor, with options for both course meals and à la carte selections.
Certainly, we accept your request. Please be aware that the number of baskets is limited, so if you would like to make this change, please notify us as soon as possible.
For guests with breakfast-inclusive plans: No additional charge.
For guests without meals: The additional fee is 6,325 yen per person.
Private dining rooms are available at Le Grand Lys, French Cuisine on the 1st floor of the main building.
We do not accept reservations due to the limited number of private dining rooms. We will take it as a request.
Italian lunch menu is available at "La Lumiere Claire" on the 5th floor. (For hotel guests only)
Food, wine and other beverages are available.
For details, please visit the Dining section.
Last order 10.00pm
＜Dinner
Room service is available.
There is also a special plan for villas that allows you to enjoy dinner in your room. For details, please visit the Dining section.
＜Breakfast
Please order "Morning Basket". (limited number of baskets available).
The "Forest Dining Plan" is available exclusively for villas, allowing you to enjoy a course meal in the garden or on the terrace.
For more information, please visit the Villa Exclusive Service page for details on Villa-specific menus, including the Forest Dining Plan.
Smart casual.
Please note that the loungewear and slippers provided in the guest rooms should not be worn when using the restaurants. Please refrain from wearing shorts, flip-flops, etc.
French cuisine at Le Grand Lys on the 1st floor: Dining is limited to children 10 years and older.
Children's menus are available.
Please let us know in advance if you have any allergies or food restrictions.
＜Dinner
Children's plate (soup, pasta or hamburger steak, and dessert): 3,000 yen
Short course for children: 12,650 yen
＜Breakfast
Children's plate: 3,000 yen
For more details, please visit the Dining section.
Wheelchairs and baby strollers are welcome in the restaurant. If assistance is needed, please feel free to approach our staff.
We will do our best to accommodate allergies and dietary restrictions so that everyone can enjoy their meals.
Please let us know at least two days prior to your stay.
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We do not have a special menu, but we will do our best to accommodate you.
If you have any restrictions on what you can eat, please let us know at least 10 days prior to your stay.
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We can adjust the portions to suit your preference. Please inform us in advance, and while we will accommodate your request, please note that certain dishes may be served in their standard sizes.
You are welcome to bring your own win, however, there is a corkage fee of 6,600 yen (tax included) per bottle. *There is no corkage fee for bringing your own wine to your room.
Due to the limited number of seats in the restaurants, both French and Italian cuisine are only available to guests staying at the hotel.
Our wellness programme offers Myofascial Release Cutter therapy to relieve deep tensions, hydrogen inhalation therapy, and a range of manual treatments with Waphyto oils, to refresh the body inside and out. The wellness salon opens from 10.00am to 6.00pm, closed every Wednesday, and requires reservations. For more information, please visit Wellness Programme page.
Pair plans are available depending on the menu. Reservations required at least 3 days in advance.
If there is availability, we can accommodate you on the same day as well. Please feel free to inform our staff, and they will assist you.
All guest rooms (including the terrace and deck) are non-smoking.
Please use the smoking area on the 2nd floor of the main building.
Flat outdoor parking is available on the hotel grounds. Reservations are not required.
Charging space for two vehicles is available. Cables and adapters to connect to vehicles are not provided.
*Charging equipment "PLUGO BAR"
We offer an anniversary cake and a meal for your dog.
For more information, please visit the Activity page for the ANNIVERSARY CAKE.
No restaurant is available, but you can enjoy room service or Villa Exclusive Services for dinner and a morning basket for breakfast in your room.
Please allow your dog to eat only in the Dog Villa Suite.
No advance reservation is required. (Free of charge)
Please note that the event may be cancelled due to weather conditions.
Please visit our website for information on how to spend your stay.
The Asama Sunline facing the hotel is a bypass for National Route 18, so it is very busy, and even the nearest restaurant is a 15-minute walk away. （We recommend that you take a stroll inside the hotel (a light 20-minute walk).
Of course it is possible. Please take many memorable photos and videos, including those of the food.
However, please refrain from or filming in a way that may cause inconvenience to other guests or using a drone.
Hiramatsu Concierge will guide you to recommended facilities around Miyota-machi and Karuizawa.
The hotel can introduce and make arrangements with Pacific Club Karuizawa Resort and Eau sol vert karuizawa club. For details, please contact us.
No weddings or wedding party are being held at this time. (Please inquire if you wish to reserve the entire building.)
We offer a "Photo Wedding Plan" for location photos and pre-shoots for the two of you.
For details, Please contact us.
Photography plans are available with professional photographers certified by the hotel. Please contact us for details.
For security reasons, we do not allow anyone other than guests and affiliated staff to enter the hotel.
Benefits for Hiramatsu members are applicable only for guests who make reservations via phone or the official website.
Please note that certain plans, such as early bird discounts, may not be eligible for shareholder benefits or
Memoire de Hiramatsu member privileges. If you make a reservation through third-party sites or travel agencies,
please be aware that points may not be awarded,
and points cannot be used for payment of expenses such as dining.
We appreciate your understanding.